Step one: the discovery call
Every engagement begins with a 30-minute call. The purpose is not to sell you a service — it is to understand your organization's size, the nature of the challenge, your timeline, and any constraints that should shape the scope. By the end of the call, both parties should have a clear sense of whether an engagement makes sense and, if so, what it should cover. There is no obligation to proceed.
Step two: scope and written proposal
Within three business days of the discovery call, we send a written proposal. It sets out the scope in plain language, lists every deliverable, confirms the timeline, and states the fixed fee. There are no hourly rates and no open-ended cost items. If the proposal does not reflect what you need, we revise it before you sign anything.
Step three: on-site engagement
A senior consultant arrives on the agreed date and conducts the on-site work — measurements, observations, staff interviews, and photography of every relevant zone. The duration depends on the service: a full ergonomic audit takes one day; seating planning and zone design each take a half-day. We ask you to designate one internal contact to coordinate access and introductions. Staff disruption is kept to a minimum; most employees will be observed briefly at their workstations and, where interviews are included, spoken to for a few minutes each.
Step four: analysis and documentation
After the on-site day, we analyse the findings, produce annotated floor plans, specifications, and strategy documents, and apply a thorough internal review before anything is sent to you. The documentation is written to be used — by facilities managers, HR directors, architects, and contractors — not simply filed. Delivery timelines range from three to ten business days depending on the service, and are confirmed in the proposal.
Step five: delivery and walkthrough
We present findings and recommendations in a structured walkthrough meeting — in person or by video — and answer questions from your team. One revision round is included in every engagement: after the walkthrough, you have the opportunity to request corrections, clarifications, or adjustments, and we return the revised document at no additional charge.
A well-run ergonomic workspace engagement follows a clear sequence: discovery call, written proposal, on-site work, analysis and documentation, then a structured delivery walkthrough with a revision round included. At every stage, you know what is happening and why.
Frequently asked questions
Do we need to prepare anything before the on-site day?
Please have current floor plans available — even rough ones are useful — and designate one internal contact to coordinate staff interviews and access. We handle everything else.
What happens if the scope needs to change during the engagement?
If new information emerges on-site that suggests the scope should be adjusted, we discuss it with you before proceeding. Any scope change is agreed in writing and priced transparently before additional work begins.
Can the walkthrough meeting be held remotely?
Yes. Discovery calls, proposal walkthroughs, and final delivery presentations can all be conducted by video conference. Our client meeting room is also equipped for video calls if you prefer a hybrid format.
